Frequently Asked Questions

Do i have to pay a deposit?

Yes, when making a puppy reservation a non-refunable deposit is payable.

Full T & C's are below & on our puppy application forms.

Purchase Timeline

Upon being offered a puppy reservation from a future litter. When in season, the bitch is covered by the healthy stud dog, pregnancy is confirmed 4 weeks later by ultrasound scanner, the litter arrives at approx 9 weeks. Puppy viewing is at 5 weeks old. Puppy can be collected from 8 weeks old after a veterinary health check and 1st vaccine.

Do i receive a puppy pack?

Absolutely. We provide puppy's 1st vaccine, microchip, 4 weeks free Petplan Insurance, a sales contract, a written health reportfrom our Vet A guide to feeding & raising your puppy and other relevant documents.

Can i see the puppy's mum and dad?

Of course, at Bonsaviour Retrievers we have all our breeding dogs available for viewing.

Can i pay by card?

Yes, payments are made via an invoice sent to your email address. The invoice will have a secure link to make the payment via debit or credit card.

We also have a WorldPay card machine on site with the option to take payments via the phone.
Cash is ok too but we no longer take cheques.

Are you registered with the Kennel Club?

Bonsaviour is our Kennel Name registered with the Kennel Club for our Golden Retrievers
Silklake is our Kennel Name registered with the Kennel Club for our Beagles.

Are your dogs health screened?

Yes, our dogs are from healthy bloodlines and are screened for known disorders

  Bonsaviour Retrievers  Terms & Conditions

By placing a deposit and reserving a puppy from Bonsaviour Retrievers, the buyer agrees to all the following terms and conditions;1. Deposits are non-refundable unless if through some tragic accident the reserved puppy were to die, be injured or develop a serious illness or disorder before going to the puppy’s new home. This does NOT include minor imperfections and/or common breed conditions including, but not limited to heart murmur grade 1 & 2, uneven bites, elongated soft pallet, umbilical hernia, retained testicle/s & customer allergies etc. Deposits may be rolled over to the next available litter.

Bonsaviour Retrievers reserves the right to terminate the contract at any time without giving a reason.

A deposit forms a contract to commit to purchasing a puppy from Bonsaviour Retrievers and will be deducted from the full purchase price. A full puppy pack will be provided upon the collection of a puppy.
2. Balance due in cash, card or bank transfer only. Cheques are not accepted.
3. A puppy will not be released to the buyer until payment is made in full. Failure to pay the balance in full on the agreed-upon pick-up/delivery date voids this agreement and the seller may offer the puppy to another buyer without further obligation to the buyer placing this deposit. Failure of the buyer to complete this purchase would subject Seller to lost opportunities to sell the puppy to another buyer and retention of the deposit is meant to compensate the seller for lost time and additional expenses incurred.
4. Puppy collection date is based on Breeder’s estimation of when the puppy will be naturally weaned and ready to be placed in a new home. The Breeder reserves the right to retain the puppy past the original agreed-upon collection date if it is found to be beneficial to the health and well-being of the puppy. Please note puppies cannot legally leave their mother until reaching the age of 8 weeks.
5. The Buyer understands that should the puppy be sold with KC Endorsements, then, no breeding rights will be given. Endorsements may be removed by the breeder only if all known breed standard health checks have been made.
6. The buyer understands that there is no guarantee of size, weight, and/or colour of puppy at maturity.
7. The Seller reserves the right to void this transaction if made aware of any reason why a buyer might not provide a suitable environment for a puppy or buying to resell or buying as a gift for a third party. No puppies will be available for collection during the Christmas & New year period.
8. The Seller cannot guarantee puppy availability, nor puppy gender only notes the customer's preference.
9. Puppies will be Vet Health Checked with a Vet's Written Report and Puppies will receive 1st Vaccination, Microchip, 4 Weeks PetPlan Insurance and a Puppy Sales Contract/Puppy Pack.
10. Puppies remain the property of Bonsaviour Retrievers until paid for in full regardless of microchip i.d. transfer. Final Balance payment is due once the Puppy has been Chosen at 4 weeks of age.
11. No refunds are payable on returned healthy puppies or dogs for rehoming by Bonsaviour Retrievers.
12. We are unable provide a puppy to a family with children under the age of 4 years.

All pregnancy timings are approximate and are subject to change. We are not a production line and we can only predict our dogs heat seasons. Should a bitch fail to take pregnancy then reservations will be rolled over to the next available litter. We advise not to book events around the estimated timings of the litter arrivals, it is up to nature when the puppies arrive!!

                                                              Bonsaviour Retrievers 2023